Terms & Conditions

All goods are offered subject to availability. They remain the property of Theatre of Wine Ltd until full payment has been received.

We make every effort to ensure that the information provided on this website is accurate and up to date.

We reserve the right to change price and availability information without notice.

In the event of cancellation of a tasting event on our part, we shall offer a full refund. In the event that you are unable to attend a tasting event, we need immediate notification. A full refund will only be given if we are notified at least 48 hours in advance.

General information

Theatre of Wine is a UK company and any dispute or claims that arise from using this website must be made and settled under UK law. Both the company and the customer shall submit to the jurisdiction of the English courts.

Our registered office:

Theatre of Wine Ltd
75 Trafalgar Road
London
SE10 9TS
United Kingdom

Company registration number: 04415443
VAT registration number: 796121905

These terms and conditions do not affect your statutory rights.

Payment

You can pay for your order by phone or by post. If you are collecting your order, you can also pay in person. All major credit and debit cards (excluding American Express) and bank transfers are accepted. All transactions are debited in UK pounds sterling. Prices listed on the website are in UK pounds sterling and are per bottle unless otherwise stated (e.g. wine case offers). All prices include VAT at the prevailing rate. We reserve the right to amend prices at any time.

For high value orders not paid by cash or Chip-and-PIN in store, we reserve the right to ask for payment by bank transfer in advance, with the goods released only once monies have been received.

Website Accessibility

At Theatre of Wine, we're committed to providing a website that is accessible to as many users as possible. We understand that many visitors may have sight problems or other disabilities and therefore view accessibility as an essential part of our website.

We have tried to make our new website as accessible as possible by following standards and guidelines laid out by the World Wide Web Consortium in their Web Accessibility Initiative. We hope that all of our users enjoy the same quality of service.

Privacy Policy

We respect the privacy of our customers and visitors to our site. All personal details are kept strictly confidential and we pledge not to disclose any information we keep about you to any third parties.

By necessity, we do make your delivery address available to carriers for delivery purposes and card acquirers for the purpose of processing card transactions.

We collect the following details from you when you place your order (to allow us to deliver your order efficiently and for your convenience in reordering), when you contact us with a query or when you book places for a tasting event:

  • Your name, address and delivery address if different
  • Your telephone number and / or e-mail address so that we can reply to your enquiry, confirm your details if necessary to process your order efficiently and confirm your order

Communications

We send regular updates about forthcoming tastings, news and offers. You may opt-in or out of this feature at any time by contacting us or amending your subscriptions details through our email partner, including the ability to unsubscribe. Please note that we have multiple mailinh list and if you unsbscribe from one you may still receive communications if you remain on another list.

If you would rather not supply any of this information electronically,  please call or write to us.

Data Protection

You have a right of access to all information we hold about you. Please contact us in writing to see this or to receive further information about our privacy policy:

Theatre of Wine
75 Trafalgar Road
London
SE10 9TS

We automatically gather information about your visit to our site such as browsing patterns. Such information is used in aggregate form only and none of the data includes any information that would enable us to identify you or any other individual. We use this information to monitor usage of the site, review services demand and help us with future development of the site.

No other personal information is collected from visitors to our site.