We are happy to refund, credit or replace goods that fail to meet your expectation.
Wine is a natural, organic product and as such no two bottles are the same. While some bottle variation becomes clear over a wine's lifetime, if you have a faulty bottle we will be happy to return it on the condition that the bottle is returned to the store for a member of staff to assess.
Faulty bottles include:
wines which are affected by TCA/cork taint
wines which are prematurely oxidised
wines which are excessively reductive
wines which cannot be opened or have packaging defects
Faulty bottles can be refunded or exchanged to the same value as was originally paid. Please ensure you bring your receipt as proof of purchase otherwise we cannot guarantee a refund or exchange.
If a wine is not faulty but you didn't enjoy it, please tell us and we will try to make sure you get something more enjoyable next time. The more feedback we have about what you like or dislike, the easier it is for us to understand your tastes and recommend wines we think you will like.